Shipping
Milk Milk Lemonade is not responsible for package deliveries affected by an invalid or old address provided by the customer, natural occurrences, air and ground transportation delays or strikes, customs, or transfers from our U.S. carrier to the local carrier in the destination country. We cannot guarantee address update requests made to orders processing and will not be responsible for packages shipped per the order address but under request to edit from the receiver.
Order Status
You will receive a confirmation email with an Order Number after placing your order. You will also receive a shipping confirmation email with a tracking number once your order ships. The tracking number for orders within the U.S. will include an estimated delivery day.
If you're missing items or shipments or if you have any concerns about the products you received, contact us within 7 days of the delivery date. Please make certain to ship to a secure location as we will not process refunds or re-ship orders once the tracking shows delivery confirmation.
International Orders
At this time, we are only able to ship orders within the USA via USPS. We hope to offer international shipping in the future.
Returns
We accept returns on full priced, non-customized, unused, undamaged items, with all original tags and packaging within 14 days of receipt.
We are not able to accept returns on customized items. Unfortunately due to the inability to resell these items, we cannot accept returns because of sizing, fit, or stylistic preferences.
We recommend trying on all items in your order before washing to ensure they fit. We cannot accept returns or refund after items have been washed or worn and we enforce this policy upon inspection of returned shipments. In order to be eligible for return, all items must be sent back within 14 days of the receipt of the order. No refunds or exchanges are allowed outside of this window.
An item may be returned if it is sent back:
unworn
unwashed
with original tags and packaging intact
free of stains, odors, animal hair, and damage
Items cannot be returned after this 14-day-timeframe, no exceptions.
Return costs are the responsibility of the sender and Milk Milk Lemonade is not responsible for return items lost in transit.
Warranty
We stand by all our product and want you to be assured that your item is made with care and will last through standard wear and tear when included use/care instructions are followed. In the case that there is an issue related to a defect, please notify us within 30 days of the receipt of your product if there are issues with the product in its new and unworn condition. Items washed / worn are not eligible for returns / exchange when any damage is related to standard product wear and tear.
We accommodate free return labels for any items that are damaged or may have a defect. All other returns require a minimal freight free on behalf of the sender to cover the return order.